Shipping + Delivery

Shipping Costs & Delivery Schedule

Continental U.S.

• Free Shipping on orders $99+ in the US only.        
• To better protect all orders over $99.99, a nominal fee of $2.50 to cover insurance will be added to your order.
• UPS determines that a residential delivery is one made to a home, including a business operating out of a home. If UPS determines that an address is a residential delivery, your account will be updated to reflect that change.

Alaska, Hawaii, APO/FPO & International Deliveries
All orders going to Alaska and Hawaii are subject to a $15.00 Surcharge, plus actual shipping charges. These orders are shipped via US Postal Service Priority Post. At this time, Pure Prana is not processing orders outside the United States or orders going to APO/FPO address.

Actual shipping charges are based on the weight of the order and the method of shipping. Due to the chemical content or manufacturer restrictions, certain items cannot be shipped. Customers will be contacted via email if their order contains any such items. They will also be notified of exact shipping charges, all of which must be approved by the customer within 5 business days.

Shipping Times
All orders in by 2pm EST M-F are shipped out from the Pure Prana  Distribution Center on the same business day. All orders will receive an e-mail confirmation when the orders are shipped. Orders placed on weekends or holidays will be shipped the next business day.

Note: Delivery times maybe delayed based on the holiday schedule. 
 



Out of stock items
Any items out of stock at the time your order is placed WILL NOT BE added to your invoice. Currently back orders are not processed for future shipment. Please re-order out of stock items on your next order or contact our professional customer care representative to inquire about our ship complete option.

Refused/Undelivered Orders
Customer is responsible for all insurance, residential and freight charges on the order. After second refusal/undeliverable order the customer must pay a $25.00 penalty in addition to all incurred charges.

 

Change of Address
Address changes must be made prior to the order shipping. If a change of address is made after an order has been shipped - All shipping charges incurred will be billed to the customer.

"No-Hassle" Returns
Returns/Exchanges
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.

All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

Damaged, Defective, Mis-Shipped
Pure Prana LLC  will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (3) seven days of receipt. Please report freight damage within 24 hours.

Returns After 30 days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

Pure Prana LLC  has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*

To authorize a return, call 470-839-4953, email info@pureprana.com